TERMS & CONDITIONS

 

 

Booking and Payment

By booking a room at Heron House B&B, you are agreeing that you and all members of your party agree to and are bound by the Terms & Conditions detailed below. Your reservation is made with Heron House B & B and represents a legally binding contract between you and Heron House B & B. 

 

Please note, if you have made your booking via a third party website (eg Booking.com), your contract of booking is with us and not them, and therefore our detailed Terms & Conditions published on our own website (www.heronhousebampton.co.uk) will take precedence and you are bound by these automatically.  You will also be sent a link to them in full on the confirmation email.  Should you not wish to be bound by these Terms & Conditions, you have a four hour window in which to cancel your booking free of charge without any penalty.

 

DEPOSIT: To confirm your reservation, the value of the first night of your stay will be charged to your card on booking and is non-refundable unless we are able to re-sell the rooms(s), it may be transferrable to another date within 2 months subject to availability.  The remaining balance is usually charged on check out.  Where full payment is due, this will be made clear on booking.

 

We reserve the right to charge your card as detailed in our cancellation policy in the event of a no-show or should the booking be cancelled. By entering into this contract you are authorising us to make these charges without additional consent being required.

We also reserve the right to pre-authorise an amount equal to the remaining balance up to seven days before your check in date to ensure a guarantee of funds available.

 

You will receive an email confirmation of your booking. Please check this carefully – it is your responsibility to contact us immediately if any details are incorrect.

For guests who arrive and book in person for the same day, full payment will be taken up front.  If paying in cash, a pre-authorisation will still be taken on a credit card and additional ID may be required and a copy held on file.

 

Cancellation Policy

A cancellation must be made in writing by email.  Less than 14 days notice - no refund unless we are able to re-sell your room for all the dates booked, we strongly advise our guests to take out suitable holiday cancellation insurance to cover their stay for any unforeseen circumstances. 

 

Non-arrival (no-show) for a booking will be treated as a cancellation and the full booking value will be charged, regardless of the reason – you will be advised to claim against your travel insurance.

 

5pm is classed as check in time for the purposes of cancellations.

 

We reserve the right to cancel or amend a booking in the event of circumstances beyond our control, and provide an alternative of an equal value or a full refund of the total booking value.
 

Should you need to curtail your stay and leave earlier than planned, the total value of your entire stay will still be due.

One night bookings will be charged at the time of any cancellation or no-show.

 

PLEASE NOTE - if you booked a special rate or non-refundable package or offer from Heron House B & B then the above cancellation terms may not apply. Please refer to your offer booking conditions.

Changing your Booking
Should you request to change the dates of your booking, this will be subject to availability and may be subject to a higher room price.  Changes made fourteen days or less from the date of check in are classed as a cancellation of booking and are subject to our cancellation terms & conditions.  Changes outside of the fourteen day period may be liable to an admin charge.

 


Check In/Out Times
Check in is between 5pm & 8pm and check out is by 10:30am. An early check in option from 2 pm is available for £15. A late check out option until 12pm is available for £15. If you request either option, we will notify you if your request cannot be met. Should you not book early check in and arrive before 5pm, we cannot guarantee entry to the building or your room. If you plan to arrive later than 8pm, we may be able to arrange later access, however, this is not guaranteed and is only by prior arrangement.

 

Circumstances Beyond Our Control

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with Heron House B & B.


By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. Full payment for any such damage or loss must be paid to the provider upon demand. If you fail to do so, you will be responsible for meeting any claims subsequently made as a result of your actions.  Hot food and takeaway meals are strictly not allowed in the guest rooms.

 

 

Medical Conditions
If you or any member of your party has a medical problem, allergy or disability which may affect your stay, please call us to advise us so that we can make provision for the particular need(s) of the persons(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, Heron House B & B reserves the right to cancel the booking should it be unable to make appropriate provision for a specific need or needs.  Our comprehensive Accessibility Guide can be viewed here.

 

Offers
Please note that special offers are available on room prices and packages from time to time but cannot be used in conjunction with any other offer, reduced rate or special deal. Please note that some offers require full payment on booking – these offers are non-cancellable, non-changeable and non-refundable and 100% of the total booking will be charged in the event of cancellation or no-show.  Vouchers cannot be used to book offers.  Offers are subject to availability and can be changed or withdrawn at any time.  Offers are only applicable when booked direct by phone or on our own website www.heronhousebampton.co.uk.  Normal booking and cancellation Terms & Conditions apply unless otherwise stated.  Offers may exclude some rooms.  Offers cannot be added retrospectively and must be quoted at the time of booking and are applicable to new bookings only.  Offers are not automatically applied and must be quoted in order to be claimed.  Single Occupancy rates are a discount and therefore unable to be used in conjunction with other offers and discounts.

Prices  

All prices are correct and subject to availability at the time of booking.  Prices may change at any time without prior warning or notice and cannot be amended once booked.  Please note that the best price is ALWAYS available via our own website.  You may be required to join our VIP Guest List in order to receive these lower prices. 

 

 

General Terms & Conditions:

 

Beds
One room can be made with twin beds (Superking/Twin). We cannot guarantee a twin bedded room will be available but if the request is made at the time of booking, we will do our best to accommodate you. Please select Superking/Twin when booking and specify that you need two single beds.   A minimum two night stay is usually required for a twin bed option.

 

Chewing Gum
Chewing gum is not allowed in any part of the building or grounds.

 

Children
We do not usually accept children under the age of 18.

 

Damage
We reserve the right to charge for the replacement, cleaning or repair of any item(s) belonging to Heron House B & B, or the fabric of the house itself, damaged either willfully or because reasonable precautions have not been taken. In this event your credit card will charged without prior consent being required for the costs incurred.

 

Dogs
We accept smaller well behaved dogs, please let us know at the time of booking if you are bringing a dog with you so we can allocate an appropriate bedroom.  We reserve the right to ask you to keep you dog in your car during breakfast as a curtesy to other guests and safety while breakfast is being served.  Please note that we have our own two Cocker Spaniels on site.  We would respectfully suggest that if you have a dog allergy, Heron House B & B is not the appropriate accommodation for you or indeed if you have a dog phobia.

 

Bedrooms
Each bedroom is different. Please ensure you book a room that has your preferred option for bath or shower.  Full room descriptions are available on our website at www.heronhousebampton.co.uk

 

Fire Alarm Test
Our alarm is tested on Wednesday mornings, under normal circumstances, outside this time, please evacuate the building as per our procedure.

 

Food
Evening meals (Plat du Jour), are available at Heron House B & B, when requested at the time of booking, generally two courses, main and pudding together with Coffee/Tea and chocolates however, we are spoilt in the area with the number of fantastic restaurants covering all types of food and budget, many of which are within walking distance. We are happy to advise on these. We would always recommend booking to avoid disappointment.

Should you wish to take exclusive use of Heron House B & B with all bedrooms to celebrate a special occasion, we are happy to cater for a small dinner party for you.  Please contact us to discuss your requirements.

 

Footwear
No stiletto heels are to be worn as these can damage some floor coverings.

 

Garden
We have a small terrace within our walled garden area at the back of the building which is ideal to read the paper or enjoy a drink in the sun, this area is shared with ourselves and our dogs but not visiting dogs.

 

Group bookings
Where bookings are made for all three rooms, usually for a minimum of 3 nights, a deposit will be taken equal to or greater than 25% to confirm the booking. All payments once made are non-refundable. 

 

Insurance
It is your responsibility to ensure that any travel insurance cover you have provides adequate cover for your needs and for the duration of your stay.  If you cancel your booking, you will be asked to contact your insurance provider so please ensure you have some.

 

Lost Keys
On check in, you will be issued with a Front Door key, we no longer have bedroom locks.  It is your responsibility to ensure safety of your key ring at all times and return it at the end of your stay on check out. Failure to do so, or to return keys within 7 days will be subject to a minimum lost key charge of £25.

 

Lost Property
Any lost property items will be disposed of at the end of the subsequent week after the visit took place. Should you wish an item to be returned to you, a minimum charge of £10 will be charged to cover postage, packing and administration (usually payable by BACS).  It is your responsibility to contact us should you think you may have left an item behind.  Items sent will be by the cheapest method available.  Should you require a particular courier or insurance level, please advise us.  We hold no responsibility for the loss or damage of your item whilst in transit.

 

 

Parking
There is free car parking on Brook Street outside our house, or there is the village hall car park just opposite us for which a donation of .50 pence is required.  There is an honesty box on the wall on the left hand side as you exit the car park.  We cannot accept liability for any damage or theft to vehicles whilst you are staying at Heron House B & B.

 

Smoking
We operate a strict no-smoking policy both inside and outside the building.  It is against the law to smoke in a public building.   If we deem there to be a smell of smoke after your departure which disrupts or affects future bookings, we will make a charge to compensate us for this. It is usual for us to charge a minimum of an amount equal to a further night’s stay.  

Please note that vaporizers and e cigarettes are included in the above smoking policy.

Visitors

For fire regulations, the owners must be informed prior to any visitors arriving.  Visitors must have left the premises by 10pm. 

Vouchers
Third party vouchers - are subject to the voucher issuer's T&Cs.  Your voucher will act as a guarantee of booking like a credit card would.  If you cancel or do not arrive, we will still claim for the full amount of the voucher and the value to you becomes zero on placing your booking.  We reserve the right to ask for a credit card to guarantee the booking to cover extra days or upgrades.  Upgrades are subject to availability and difference in cost.  No deposit will usually be taken.

© 2019 by Heron House Bed & Breakfast. All rights reserved.

Fiona Clifford

Heron House, 50 Brook Street

Bampton, Devon, EX16 9LY

 

Phone: 01398 331 058

E-mail: stay@heronhousebampton.co.uk

TERMS & CONDITIONS:

PRIVACY POLICY:

ACCESS STATEMENT:

Certificates of excellence from

Trip Advisor for years 2013/14/15/16/17/18